She wanted to use the tool to scale their onboarding and entirely remove managers from the equation. When she realized this, she was sold on the system and ready to implement Trainual right from the get-go.
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“With Trainual, we could free managers from having to focus too closely during that first week of training,” Ashlyn said. So without a self-guided system, managers were forced to sit-in or check-in on the training. Ashlyn says they typically bring on around 25 new scribes per quarter. In addition to remote training, iScribe needed Trainual to meet the demands of high-volume onboarding. If it didn't mention the contractors’ experience, it might confuse some people - and subsequently, lose them on the project. Meaning, the training content within Trainual had to speak to both parties. “Our entire scribe team is virtual, so their training has to be 100% remote,” Ashlyn told us.īut they also needed to consider the different types of employees they have working as scribes.
But none of those methods worked for the team at iScribe. For example, they'll usually mix shadowing, screen-shares, and virtual modules to get their scribes up to speed. Training a completely remote teamĪccording to Ashlyn, most telescribe companies use in-person training. But she wasn’t 100% sure yet if it was the best tool for the job. It would be up to Ashlyn to improve the documentation on Trainual and make it relevant to the digital scribes. But because her predecessor didn’t have much experience with virtual training, the content didn’t support how remote employees train and work. When Ashlyn joined iScribe in July, they were already working on self-guided training with Trainual. Meaning, they know what information to put on the patient's chart, based on the appointment recordings. Her goal is to ensure virtual scribes (AKA the people who document the recorded conversation between the patient and doctor) are onboarded fully.
“The scribes take the audio from a patient-doctor visit and create the document from that,” explained Ashlyn Gillespie, VP of Virtual Scribes Services at iScribe Health.Īshlyn oversees virtual scribe service operations. Part of their scribe services includes virtual scribes who document important information from doctor-recorded appointments. That way, physicians can focus on their patients without creating more documentation burden later. IScribe Health offers an easy-to-use app that allows physicians to transcribe their notes without being tethered to a computer.
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